marhaba adds home COVID-19 testing to offering to provide complete peace of mind to Dubai travellers

marhaba, dnata’s airport hospitality brand, has further enhanced its offering to help travellers in Dubai enjoy a safe, seamless and worry-free travel experience throughout their journey, from a quick and easy home check-in process to the delivery of their disinfected baggage at their destination airport.

In addition to its popular Chauffeur, Airport Meet & Greet and Lounge Services, marhaba now also provides COVID-19 testing as part of its Premium Home Check-in Service, enabling customers to obtain a medical certificate within 24 to 48 hours of testing, at home or any location of their choice in Dubai.

Steve Allen, Divisional Senior Vice President, UAE Airport Operations & Travel, dnata, said: “We are delighted to add convenient and safe home COVID-19 testing to our marhaba offering. Our newest service helps passengers enjoy complete peace of mind and a seamless travel experience from their home to the boarding gate. Our trained safety ambassadors look forward to welcoming and delivering service excellence for all travellers at Dubai International.”

Customers booking the Premium Home Check-in Service are visited by a team of highly-trained medical professionals who perform a swab test on all passengers ahead of the check-in process. The samples are tested in a medical laboratory and the results are shared with customers digitally. All passengers testing negative for COVID-19 receive a medical certificate. The COVID-19 testing services are delivered by Mediclinic, a trusted global healthcare provider.

During the convenient home check-in process helpful agents check in travellers for their flights, print their boarding passes*, weigh and tag their baggage and ensure that they are delivered to the airport and loaded onto the aircraft. All baggage is treated with disinfectant to remove any germs and provide protection from microbes for up to 72 hours. Once customers arrive to the airport, a friendly agent is on-hand to fast-track them through airport formalities.

To offer travellers more options to boost their travel experience, marhaba has recently reopened two of its Airport Lounges at Dubai International’s (DXB) Terminal 3 (Concourse B) and Terminal 2. Open 24 hours, each marhaba lounge offers superfast Wi-Fi and all-day dining with international cuisine catering to a wide range of dietary and ethnic requirements. The comfort of guests is ensured by a diverse team of dedicated safety ambassadors, who have been thoroughly trained on health and safety protocols.

marhaba has implemented a number of measures to ensure the safety and wellbeing of customers and agents. All marhaba agents and lounge staff wear a mask, and abide by social distancing guidelines while assisting passengers. marhaba’s chauffeurs also adhere to safety protocols, and the cars undergo strict disinfecting procedures after each trip. The lounges offer touchless payment options and frequently undergo increased cleaning and sanitisation with specific focus on high-touch surfaces. To further reduce touchpoints, the buffet has been replaced with individually pre-portioned dining options. Senior travellers and their family member can enjoy the services in designated zones.

marhaba’s safe Premium Home Check-in Service can be booked from AED 714 (inclusive of VAT). The testing price of AED 209 (inclusive of VAT) per person is directly payable to Mediclinic upon sample collection via cash or credit card.

*Subject to airline approval and acceptance. Should home check-in not be available for the selected flight, marhaba team will try to provide access to fast-track check-in desks at the airport where possible.


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